Privacy Policy

This Privacy Policy describes how Luststil ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luststil.com ("the Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to users of our Services, including customers, website visitors, and other individuals whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, and the "Last Updated" date will be revised accordingly. Please check this page periodically for updates.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information about you from a variety of sources over the past 12 months. The type of information we collect depends on how you interact with us.

What Personal Information We Collect

The types of personal information we collect include:

Information You Provide Directly:
- Basic contact details: Name, address, phone number, and email.
- Order information: Name, billing address, shipping address, payment details, and contact information.
- Account details: Username, password, and security questions.
- Shopping activity: Items viewed, added to your cart, or added to your wishlist.
- Customer support information: Information included in your communications with us.
Information Collected Automatically Through Cookies:
- Device information, browser details, IP address, and interactions with the Site.
Information Obtained from Third Parties:
- Vendors and service providers, such as Shopify, payment processors, and analytics services.
- Marketing partners for advertising and promotional purposes.

How We Use Your Personal Information

We use your personal information for purposes including, but not limited to:

Providing Products and Services: To process payments, fulfill orders, arrange shipping, and facilitate returns or exchanges.
Marketing and Advertising: To send promotional communications and tailor advertisements.
Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
Customer Communication: To provide customer support and enhance our Services.

Cookies

Our Site uses cookies to enhance user experience, facilitate functionality, and perform analytics. For details about cookies specific to Shopify-powered stores, visit Shopify’s Cookie Policy.

You can manage your cookie preferences through browser settings. Please note, disabling cookies may impact the functionality of our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: Including IT management, payment processors, shipping partners, and customer support providers.
Marketing Partners: To deliver targeted advertisements and promotions.
Legal and Compliance: To comply with legal obligations or respond to valid legal requests.
Corporate Transactions: In connection with a merger, sale, or business restructuring.

We do not sell sensitive personal information or use it to infer characteristics about you.

User-Generated Content

Any content you post on public areas of the Services, such as product reviews, will be accessible by others. We are not responsible for the privacy of information you choose to make public.

Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such third parties. Review their privacy policies for more information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under the age of 16. If you believe a child has provided us with personal information, contact us to request its deletion.

Your Rights and Choices

Depending on your location, you may have the following rights:

Right to Access: Request access to personal information we hold about you.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request correction of inaccurate information.
Right to Portability: Receive a copy of your personal information in a portable format.
Manage Preferences: Opt out of promotional communications by following the instructions in our emails.

To exercise your rights, please contact us using the details provided below. We will verify your identity before processing your request.

Security and Data Retention

We implement security measures to protect your personal information but cannot guarantee its absolute security. Retention periods vary based on legal and operational requirements.

International Users

If you access our Services outside the country in which we are based, note that your data may be transferred internationally. We rely on recognized transfer mechanisms for data protection, such as Standard Contractual Clauses.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at support@luststil.com.